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DKIST Help Desk
  1. DKIST Help Desk
  2. Data Center Operations

Data Center Operations

Welcome! Do you have questions on data calibration? Would you like to submit a raw data request? Do you have issues with the Data Center Archive web search or with your Globus Account? Here is the place to file questions, bugs, feature requests, and suggestions w.r.t. the Data Center Archive and DKIST data.

General DKIST Data Center Archive questions

As a question about the Data Center Archive.

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