...
Select a topic for submitting a ticket. This will take the user to page with topic sub-categories for starting a ticket.
Selecting a sub-category will open the ticket submission form. Sub-categories can be changed after this selection using the arrow next to the sub-category.
Fill in all necessary fields. These are marked with a red asterisk. Filling in the summary using keywords common to the help desk will cause a list of suggested articles to appear.
If you are logged in, you will not need to provide your email address in the form; the email from your profile will be used for communication regarding this ticket. If you are not logged into the Help Desk (or if you do not have an account) you must provide an email address so that the Help Desk staff can contact you.
Upon filling all necessary fields, clicking the “Send” button will submit the ticket to the help desk.
...