Welcome to the National Science Foundation's Daniel K. Inouye Solar Telescope (DKIST) Help Desk
Please direct any questions to the DKIST Help Desk by searching our Knowledgebase (above), or filing a ticket (below) in "Proposing & Tools" or "General Questions", or directly browsing the Knowledgebase. Requests are answered within 2-3 days.
Portals
The DKIST Data Center Archive
Welcome! Need raw data? Have issues with the Data Center Archive web search or with your Globus Account? File questions, bugs, feature requests and suggestions w.r.t. the Data Center Archive.
General Questions
Welcome! You can reach the DKIST Help Desk regarding any issue here if you were unable to narrow down the topic using the other menu's provided (documentation & manuals, software, question for support, bugs, etc.).
Proposing & Tools
Questions on the Proposal Process? Report issues on the Proposal Architect, Facility Instrument Distribution Optics (FIDO), or Instrument Performance Calculator (IPC) tools. Ask general questions, find out how to get a Globus Account or report bugs to the DKIST Science Operations Staff.
Having issues with the proposal submission process or the proposal tool? Need the manual or have a question for our science support staff? Need to report a proposal tool bug?
If you cannot narrow down your request based on the options provided in the Help Desk menus, file your question to support here.
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