DKIST Help Desk

Welcome to the National Science Foundation's Daniel K. Inouye Solar Telescope (DKIST) Help Desk

Please direct any questions to the DKIST Help Desk by searching our Knowledgebase (above), or filing a ticket (below) in "Proposing & Tools" or "General Questions", or directly browsing the Knowledgebase. Requests are answered within 2-3 days.

Portals

  1. The DKIST Data Center Archive

    Welcome! Need raw data? Have issues with the Data Center Archive web search or with your Globus Account? File questions, bugs, feature requests and suggestions w.r.t. the Data Center Archive.

  2. General Questions

    Welcome! You can reach the DKIST Help Desk regarding any issue here if you were unable to narrow down the topic using the other menu's provided (documentation & manuals, software, question for support, bugs, etc.).

  3. Proposing & Tools

    Questions on the Proposal Process? Report issues on the Proposal Architect, Facility Instrument Distribution Optics (FIDO), or Instrument Performance Calculator (IPC) tools. Ask general questions, find out how to get a Globus Account or report bugs to the DKIST Science Operations Staff.

Suggested forms

  • Report a bug (DC Portal, software, data) in The DKIST Data Center Archive

    Tell us the problems you're experiencing with the Data Center Archive website or Portal search, calibration software or with the datasets themselves.

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