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This article can also be used to solve the following issue: My password no longer works for the DKIST Help Desk, please help.

Two Types of Accounts

There are two types of accounts which let users access the DKIST Help Desk. Please follow the instructions which match the type of account you have.

  1. If you are not an NSO employee with a Jira Software Account, and you are not part of the Critical Science Plan (CSP) staff with a Jira Software Account. You therefore have a DKIST Help Desk “Customer” Account. Please use the first set of instructions to reset your password.

  2. If you are an NSO employee with any Atlassian Account (Jira, Confluence, Service Desk), or you are part of the Critical Science Plan (CSP) staff with a Jira Software Account. You therefore have an Atlassian “Licensed User” account which lets you also use the Help Desk. Please use the second set of instructions to reset your password.

1. Customer: Instructions for Non-NSO and Non-CSP DKIST Help Desk Accounts

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