How to use the DKIST Help Desk

Owned by Anastasia Alexov (Unlicensed)
Last updated: Apr 10, 2024 by Alexandra Tritschler
1 min read

The following instructions assist DKIST Help Desk users navigate and use the Help Desk functionality.

Please create an account to gain full access to the DKIST Help Desk. Without an account you may still search the Knowledgebase and submit tickets, but you will not be able to view and interact with your tickets (within Atlassian’s Jira Cloud software system).

Instructions

  1. How to set up a DKIST Help Desk Account

  2. How to search the DKIST Help Desk Knowledgebase

  3. How to navigate the Help Desk Website

  4. How to file a Help Desk ticket/question/bug/problem

  5. How to find your DKIST Help Desk tickets

  6. How do I retrieve my DKIST Help Desk login information?

  7. How can I reset my DKIST Help Desk password?

  8. I can’t remember my DKIST Help Desk password?

  9. My password no longer works for the DKIST Help Desk, please help.

  10. How do I log out of the DKIST Help Desk?

  11. How do I access and change my DKIST Help Desk profile?

 

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