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3. The system will log the user out. As confirmation, the top right panel will now appear with a “Login” option rather than routing to the users “Requests” option, as seen below.
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4. If you are logged out of the Help Desk, you can still submit a ticket. If you are not logged in you will be asked to fill in your email address on the ticket submission form. If you are logged in, the email address field will not be in the submission form (your login profile email address is used as the default email for the ticket).