Users (a.k.a. “customers”) who have created accounts in the DKIST Help Desk can request for this account to be deleted , by filing a Help Desk request here: https://nso.atlassian.net/servicedesk/customer/portals
Please note that once a DKIST Help Desk customer account has been deleted, the user cannot log into the DKIST Help Desk system to look at their ticket history.
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After the user files a request, a DKIST Help Desk staff member will confirm their request. After confirmation from the user that they would like for the DKIST Help Desk to delete their account, the account will be deleted. The user will still get notifications that the issues as been “Resolved” and a notification when this ticket issue has been “Resolved,” and will receive another 5 days later that when the issue has been “Closed”“Closed.”
The user/customer is always welcome to re-create another DKIST Help Desk account in the future.
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