This article can also be used to solve the following issue: My password no longer works for the DKIST Help Desk, please help.
Two Types of Accounts
There are two types of accounts which let users access the DKIST Help Desk. Please follow the instructions which match the type of account you have.
...
b. From the screen that appears, select the link option labeled “Forgot your password?” The screen will then change to let you know an email for resetting your password has been sent to the email provided.
...
c. In your email account, select the message from “DKIST Help Desk”. The email will appear like shown below. Select the button titled “Reset my password”.
...
2. Licensed User: Instructions for NSO and CSP Jira Software DKIST Help Desk Accounts
...
a. At the Log-In screen from the main page of the Jira Help Desk website (found here), select the option to Log in from the top right corner.
...
b. Enter in your email account name, then select “Next”. Due to our integration with other products, the following screen will appear for selecting a log-in method. To change the password, select the “Can’t log in?” link at the bottom.
...
c. The screen will change to the one shown below. Select the “Send recovery link” button, and a confirmation screen will appear denoting that the email has been sent.
...
d. Check the inbox of the email address that was entered. An email from “Atlassian” will have appeared. The email will look like the screen below. Select the button titled “Reset my password”.
...
e. The user will be returned to the Atlassian system with the screen shown below. Select a new password, and select “Continue”. The password will be changed, and the user will now automatically be logged in with that new password.
...
| Include Page | ||||
|---|---|---|---|---|
|
Related articles
| Filter by label (Content by label) | ||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
|
| Page Properties | ||
|---|---|---|
| ||
|