This article can also be used to solve the following issue: My password no longer works for the DKIST Help Desk, please help.
Two Types of Accounts
There are two types of accounts which let users access the DKIST Help Desk. Please follow the instructions which match the type of account you have.
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a. At the Log-In screen from the main page of the DKIST Help Desk website (found here), select the option to “Log in” from the top right corner. A screen will appear where the user will enter their email address and select “Next.”
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b. From the next screen that appears, select the link option labeled “Forgot your password?” The screen will then change to let you know an email for resetting your password has been sent to the email provided.
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c. In your email account, select the message from “DKIST Help Desk”. The email will appear like shown below. Select the button titled “Reset my password”.
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