02 - Ticketing

Owned by Anastasia Alexov (Unlicensed)
Apr 29, 2022

Design Diagram.

A cloud subscription of Jira is used to support ticketing. Since Jira is also being used to support internal development needs, it provides a simple integration to bridge operational issues into development tickets.

For more information, visit: https://www.atlassian.com/software/jira/


Key Concept: Task Workflow

No Approval Required:

Approval Required:


Key Concept: Ticket Type Assignments

The assignment of a ticket defaults to a specific named group, based on the ticket type field. Information about each ticket type is provided below.

Ticket Type

Code 

Approved ByGroup Assignment
Manual ProcessingManual ProcessingNACalibration Support
Dataset ReviewDQAC ReductionNADQAC
Raw SearchRaw SearchCalibration SupportData Center Operations
System ExceptionSystem ExceptionNAData Center Operations
Science Ingest Failure ManagementSCIENCEINGESTFAILURENACalibration Support
DQAC ReductionDQAC ReductionNAData Center Operations