Welcome to the DKIST Data Center Archive Help Desk Knowledge Base
Are you feeling a bit lost? Let us help you! If you have a question about DKIST Data Center, need help with something that isn’t working right, or just want to contact us, there are several ways to get in touch. If you're looking for information regarding DKIST Proposing or the General DKIST FAQ, see our DKIST Knowledgebase.
Our best read Knowledge Base articles:
Data Center: Frequently Asked Questions (FAQ):
- How do I find my DKIST data?
- How do I use the DKIST Data Center Archive Portal?
- What is the link to the Data Center Archive Portal?
- How do I use the Data Center Archive Search API?
- DKIST Data Portal/Search is Unreachable.
- How do I request raw DKIST data?
- I can't download DKIST data using the Portal - please help.
- How long should it take to download DKIST data?
- Why did I get an email from Globus?
- My Globus download had an error - can you please help?
- Data Center Archive data search results don't return my data for proposal X
- DKIST data received was not what was requested - please help.
- Data Center Archive Portal is Not Functioning
- What processing is done to the data to create DKIST Level 1 products?
- The DKIST data I received is low quality
- How do I install and run the DKIST data processing pipeline?
- I found a bug in the DKIST Data Center Calibration Pipeline - now what?
- How do I download, install and use the DKIST Data Center User Tools for data analysis?
- Data Center Archive User Tools Are Not Functioning
- How do I file a Data Center User Tools bug report?
- How do I find Data Center User Tool version and/or Python version?
Links to DKIST Data Center Documentation and Policies:
- DKIST Data Center Archive Documentation
- DKIST Policies
Questions & Answers:
Need more help?
You can file a DKIST Help Desk ticket with your question here.
- How do I set up a DKIST Help Desk Account?
- Responses typically take 2-3 working days.
- You can browse the NSO DKIST Web pages, NSO Website, HAO Website