How to set up a DKIST Help Desk Account

Owned by Anastasia Alexov (Unlicensed)
Last updated: May 18, 2022
3 min read

Please create an account to gain full access to the DKIST Help Desk. Without an account you may still search the Knowledgebase and submit tickets, but you will not be able to view and interact with your tickets (within Atlassian’s Jira Cloud software system).

The Help Desk Account is not related to the Globus Account. Globus logins are used for the Proposal Architect and Data Center. We encourage the user to register the same primary email for all DKIST-related Accounts (Help Desk and Globus).

Note, the following users should NOT create new Help Desk accounts since they already have existing Atlassian Jira Cloud login credentials:

  • DKIST NSO employees

  • DKIST Instrument Partner members who have Jira Account

Instructions

  1. On the front page of the DKIST Help Desk Portal, click on the Log in button at the top right:

  2. Click on “Need an account? Sign up”:

  3. You will be taken to a “Sign up” screen where you enter your primary email address for DKIST communications, and then click on “Send link” which will send an email confirmation to the address you have provided in order to verify the email registration:

  4. Check your email Inbox for a new message from <jira@nso.atlassian.net> and complete the email verification process by clicking on the “Sign up” button in the email. Check your Spam folder if the email does not arrive. You can also “resend” the link from the sign-up window if needed. (The email should arrive quickly, but the process does depend on your email server and frequency of the email pull cycle.)

  5. You will then be brought back to the sign up process where you can enter your full name and create a password for the DKIST Help Desk Account; click on “Sign up” when done.

  6. Use your new credentials to log into the DKIST Help Desk using the Login screen. Enter your registered email address, then click “Next”, then enter your password and click on “Log in”.

  7. The key indicator that a user has been logged into the Help Desk, is that the “Log in” button at the top right should have an Avatar and provide access to user “Requests” (these are your tickets). You can update your user profile by clicking on the person icon (to change your Avatar) next to “Requests” and selecting “Profile” from the drop-down menu.

 

You must click on the link in your email to verify your email address prior to logging into the Help Desk. If you did not receive the email, you can click “resend” to try again, or check your Spam folder. If you still did not receive the email, please check the spelling of the email on the registration screen in case you misspelled it, then re-register with the correct email address and complete the confirmation process.

 

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