How to request account deletion from the DKIST Help Desk

Users (a.k.a. “customers”) who have created accounts in the DKIST Help Desk can request for this account to be deleted by filing a Help Desk request here: https://nso.atlassian.net/servicedesk/customer/portals

Please note that once a DKIST Help Desk customer account has been deleted, the user cannot log into the DKIST Help Desk system to look at their ticket history.

This request is predominantly for users who would like the DKIST project to remove their Personal Identifiable Information (PII) from the DKIST Help Desk system.

After the user files a request, a DKIST Help Desk staff member will confirm their request. After confirmation from the user that they would like for the DKIST Help Desk to delete their account, the account will be deleted. The user will still get a notification when this ticket issue has been “Resolved,” and will receive another 5 days later when the issue has been “Closed.”

The user/customer is always welcome to re-create another DKIST Help Desk account in the future.