How to find your DKIST Help Desk tickets

Owned by Anastasia Alexov (Unlicensed)
Last updated: May 08, 2020
2 min read

With a Help Desk account, a user is able to go through request tickets created by themselves and others.

Instructions

  1. Being logged into an account is required in order to view requests. The user should ensure they have an account before attempting to view tickets.

  2. When logged in, the “Log in” button becomes a profile icon with a “Requests” button to the left of it.

  3. Select the profile Icon and click on the “Created by me” options.

  4. This opens the Requests GUI. Via this GUI, the user can view information about their request, including type, reference, summary, service desk, status, and requester.

  5. The user is also able to filter request tickets using the search bar, and switching between open and closed, the user being the creator or having tickets assigned to them, or request types.

  6. Clicking a ticket’s name will bring the user to the ticket itself. Here the ticket’s details are displayed, as well a few features not available via the main Requests screen, such as notification options, and the ability to share the ticket with others.

     

 

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