How do I retrieve my DKIST Help Desk login information?

This article can also be used to solve the following issue: I can't remember my DKIST Help Desk login, please help me figure out how to log in.

Two Types of Accounts

There are two types of accounts which let users access the DKIST Help Desk. Please follow the instructions which match the type of account you have.

If you are not an NSO employee with a Jira Software Account, and you are not part of the DKIST Instrument Partner staff with a Jira Software Account. You therefore have a DKIST Help Desk “Customer” Account. Please use the first set of instructions to figure out your login.
If you are an NSO employee with any Atlassian Account (Jira, Confluence, Service Desk), or you are part of the DKIST Instrument Partner staff with a Jira Software Account. You therefore have an Atlassian “Licensed User” account which lets you also use the Help Desk. Please use the second set of instructions to figure out your login.

1. Customer: Instructions for Non-NSO and Non-DKIST Instrument Partner Help Desk Accounts

a. At the Log-In screen from the main page of the DKIST Help Desk website (found here), select the option to “Log in” from the top right corner. A screen will appear where the user will enter their email address and select “Next.” You will need to recall which email you used to register with the DKIST Help Desk.

b. If you cannot recall your email address, you can file a Help Desk ticket (here) providing your first and last name and possible email addresses you may have registered with. A Help Desk Agent will look through our customer database to verify your email.

c. Alternatively, you can try using your email address(es) and ask for a password reset to log in. Follow these instructions for How can I reset my DKIST Help Desk password?

d. Lastly, you can create a new Help Desk account if you do not need to access any of your old DKIST Help Desk tickets: How to set up a DKIST Help Desk Account

2. Licensed User: Instructions for NSO and DKIST Instrument Partner Jira Software DKIST Help Desk Accounts

a. At the Log-In screen from the main page of the DKIST Help Desk website (found here), select the option to Log in from the top right corner. A screen will appear where the user will enter their email address and select “Next.” You will need to recall which email you used to register with the DKIST Help Desk.

For NSO employees, this is your NSO email address (<first_initial><lastname>@nso.edu); for example John Smith’s login is jsmith@nso.edu.
For CSP Jira users, this is the email you provided NSO when signing up for the Critical Science Plan to create Use Cases.