DKIST data received was not what was requested - please help.

Summary

This article is for anyone receiving their DKIST data not as expected. If you’re looking for the Data Center User Portal not functioning, please go here.

Reasons, Solutions and Instructions

There could be a number of reasons why the DKIST data which was received was not what was expected. Please read through the list of possible reasons why this could have occurred in order to assist the Help Desk in narrowing down the issue (by following the solution instructions below (in green)).

There could be a user error with the Data Center search:

• Problems with search parameters may be due to:

  1. the user may not be searching correctly for data they want

  2. the search parameters may be too narrow, therefore excluding desired data

  3. the correct data are being returned, but are listed on the a different page result (when multiple page are returned)

This could be a presentation issue:

• The user may not recognize data displayed as what they expect to see.

Solution:

1. Double check the search parameters and the list of results

2. Make sure you page through results if they are all not displayed on one page

3. If you truly believe that your search is Ok but you don’t see the expected results, then please submit a Help Desk ticket with your search parameters

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